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Right of withdrawal

The consumer is entitled to a 14-day period to withdraw from the contract. The Consumer has the right to withdraw from this agreement within 14 days without giving any reason. The deadline to withdraw from the contract shall expire after 14 days from the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods.
To use the right of withdrawal, you must inform us SaintBy Anna Baj, ul, Lt. Zbigniew Stanisława Kiedacza 24E, 02/776 Warsaw, phone 733 160 400 e-mail: [email protected] about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but this is not obligatory. You may also complete and send the withdrawal form or any other unequivocal statement by e-mail to [email protected]. If you make use of this possibility, we will immediately send you an acknowledgement of receipt of the withdrawal.
In order to meet the withdrawal deadline, it is sufficient for you to send the information concerning the use of your right of withdrawal before the withdrawal period has expired. Returned goods should be sent back to the following address together with the completed return form:: Anna Baj, ul. Siedlecka 159 Pruszyn Pieńki,
08-110 Siedlce

Effects of withdrawal

If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the cheapest usual method of delivery offered by us), immediately and in any event no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund your payment using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with the refund.
We may withhold refunds until we have received the item or you have provided us with proof of return, whichever is earlier.

Please send the item back or hand it over to us at 159 Pruszyn Pieńki, 08-110 Siedlce Street, immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day deadline. You will have to bear the direct costs of returning the goods. These costs are estimated at a maximum of about 20 PLN. You are only liable for any reduction in the value of the item resulting from its use in a manner other than that necessary to establish the nature, characteristics and functioning of the item.

Complaints concerning the Goods

SaintBy Anna Baj as a seller is liable to the Customer who is a Consumer within the meaning of Article 22[1] of the Civil Code for defects to the extent specified in the Civil Code, in particular in Article 556 and Articles 556[1] – 556[3] and subsequent Civil Code.
Complaints resulting from violation of rights guaranteed by law, or under these Regulations, should be sent to [email protected]. The Seller undertakes to consider each complaint within 14 days. Complained goods should be sent back together with a completed complaint form to the address: Anna Baj, ul. Siedlecka 159 Pruszyn Pieńki,
08-110 Siedlce